Q: How do I place an order?
Simply browse our collection, select your favorite pair, choose your size, and click ‘Add to Cart.’ Proceed to checkout, fill in your details, and complete the payment. Once confirmed, you'll receive an email with your order details.
Q: How long will my order take to arrive?
Orders typically arrive within 3-7 business days, depending on your location.
Q: How do I track my order?
Once your order is shipped, you’ll receive an email/SMS with a tracking link.
Q: Is your size similar to other brands' size charts?
Yes, our sizing is aligned with standard Indian and international size charts. However, slight variations may occur. We always recommend checking our size guide before ordering.
Q: If my feet are broad/flat, will the same size fit me?
Yes! Our shoes are designed to be true to size, with a roomy fit for Indian feet. If you're between sizes or have broad feet, we recommend going one size up for extra comfort.
Q: My size is unavailable. What should I do?
We restock frequently! Follow us on Instagram or sign up for our email/SMS alerts to know when your size is back.
Q: How does LIVITOE’s Influencer Program work?
Based on your following, you'll get discounted or free LIVITOE footwear. Create content, share it, and earn commissions when people shop using your unique discount code. It's a mix of barter collaboration (content in exchange for footwear) and affiliate marketing (earning from sales through your code).
Q: Who can apply, and do I need prior experience?
Anyone with 1,000+ followers on Instagram. Active YouTube, LinkedIn, or other platforms can apply. No prior brand collaborations are needed—just creativity and passion for marketing! Men are welcome too—market LIVITOE as a confidence-boosting gift for women and have fun with the content. Just fill out the form with basic details and we will contact you soon!
Q: How can I stay updated about the brand?
Follow us on Instagram, Facebook, and our website for new drops, exclusive offers, and behind-the-scenes updates.
Q: What is your return/exchange policy?
We do not accept returns, but we offer exchanges within 5 days of delivery for size swaps or a different product of equal or higher value. The product must be unused, unworn, and in original packaging.
Q: How do I contact customer support?
You can reach us at support@livitoe.com or DM us on Instagram for quick assistance.
Q: What are the payment options available on the website?
We accept credit/debit cards, UPI, net banking, and wallet payments. COD is not available at the moment.
Q: Why is Cash on Delivery (COD) not available?
We are a growing brand, and to ensure smooth deliveries and minimize logistics issues, we currently accept only prepaid orders. We understand trusting a new brand can be a concern, which is why we offer secure online payments and an easy exchange policy—so you can shop with confidence!
